TJLSolicitors
TJL Solicitors is a successful, leading North West based law firm which specialises in accident, personal injury and cosmetic surgery negligence cases.
The Business Challenge
As TJL’s business grew rapidly, more IT infrastructure was needed. This led to a lot of management time supporting and fixing IT issues. The decision was taken to invest in external IT support through a well established provider. TJL Solicitors had previous experience in outsourcing their IT support; however this was limited to trouble-shooting and fixing problems. A key issue with this arrangement was that there was no clear IT roadmap to meet the firm’s business challenges thereby resulting in large amounts of down-time and therefore unnecessary expense with potential affects on service-levels to their client base.
As TJL continued to develop, the pressure for more productive and cost effective case management processes grew. TJL realised their existing IT infrastructure was not robust or flexible enough to cope with their business model. Therefore, TJL sought a professional IT Management company that was more than just a “fix and repair” type of supplier.
The Solution
After searching the market, CARA were recommended to TJL, and immediately accepted by TJL’s management. Not only did CARA want to know all about TJL’s business challenges before they started discussing IT, but they also resolved a serious virus problem before the contract was even signed.
In fact, TJL were so suitably impressed by the way CARA resolved the virus issue and the perception shown in understanding the TJL business that this led the company immediately accepting a proposal from CARA to implement an IT solution that suited the current and future needs of the business.
CARA proposed a combination of existing assets, upgraded where necessary, and more appropriate replacements. This gave TJL greater business flexibility, a well planned upgrade strategy and options on recycling current assets.
The Results
Cara turned TJL’s IT experience from one of time consuming fault chasing to one where IT has become a background activity with very little disruption to their business
At the point when TJL needed a major upgrade, it was well thought out, with clear roles and appropriate contingency. The upgrade happened over the weekend and work resumed on Monday morning, much to the pleasantly surprised TJL team, who were expecting a week of teething troubles!
The Benefits
TJL now have a budgeted resource that adds value to the company by enabling more productive case management, which allows them to give a better service to their clients.
The IT strategy allows for growth enabling TJL to take on more clients, while maintaining its service levels at a known cost base. This gives TJL a firm base to retain their competitive advantage.
TJL have been able to reclaim large amounts management time which is now focused on clients and have reduced their overall IT bill on troubles-shooting and problem-solving considerably, thus enabling them to run their business more efficiently and effectively.
The Future
TJL now feel confident about their IT strategy as they have clear budgetary options which enable them to make informed decisions on where to put their investment.TJL can now add to their service offering when the business conditions are right, without the constants of waiting for IT to catch up.
“Cara understand what small business is all about” Tanveer Jaleel, Senior Partner of TJL Solicitors “they gave us options for the business and were clear about costs. We aim to take the stress out of making a claim by offering a sympathetic, honest and caring approach to a clients case and Cara do the same for our IT.
Tanveer continues "We wanted to work with Cara as they immediately understood and empathised with our business requirements. Their frank attitude and can-do approach complemented our business’.
“We enjoy working with TJL, as they leave us to manage the IT” says Tony Caballero, Technical Director of Cara, “and we manage the risk for them”