The Business Challenge
Your challenges are particular to your business, consequently any IT option needs to meet your current situation while facilitating your future circumstances.
Cara does this by delivering the required level of support, which is tailored for your business and the industry you operate in.
Our Client's face a variety of challenges and here is a selection of them.
Our Client's Challenges
Josolyne’s, as a leading edge accountancy firm, faced the business challenge between the need for robust IT management and support versus the costs of building IT infrastructures and skills.
Originally the firm relied on internal resources to provide IT and co-ordinate fault resolution. However, as applications became more integrated into their business, the need for a greater range of skills in software, networking and hardware became apparent. This need coincided with the growth in internet provision, third party software management and more integrated IT security.
Josolyne recognised they needed more specialism in IT. They faced a business decision of either growing the needed skill set internally or outsource the requirement....more
Jobling Gowler is an independent firm of solicitors situated in Macclesfield dedicated to providing specialist advice on: personal injury, professional and medical negligence, and Wills and probates. During 2006 the company acquired new offices that were in need of renovation. Jobling Gowler took this opportunity to review their IT requirements.
The business challenge was to keep their business operating whilst refurbishing the new offices and installing the infrastructure required for a new IT system. This in effect meant two disruptions of a working office and having to cope with external contractors....more
With high profile clients, like Renault and Nissan, ASG Services need to be focused on delivering to its customers. Like many fast developing organisations, all their resources are focused on growing the business. Therefore they can ill afford to spend time on solving IT issues or time researching what is best for their business.
Originally starting with a number of PCs, their business grew and their data handling needed improving as more and more information started to flow around the company. They quickly needed to make a move to enable more collaboration between staff on their PC’s and laptops, so ASG moved to a dedicated server to aid their business.
However they soon realised they needed someone to manage this new set up, as they needed to back up their data, manage the software and monitor the equipment. ASG sponsored one of their employees to take an NVQ Level 2 at college. This only provided short-term relief, because as ASG continued to grow, they started to employ sales people and therefore needed to move to new premises.
A number of minor issues caused the ASG management to realise they could no longer afford the time or the budget to grow their IT requirements, in line with their business plans, without outsourcing the IT function.... more
As TJL's business grew rapidly, more IT infrastructure was needed. This led to a lot of management time supporting and fixing IT issues. The decision was taken to invest in external IT support through a well established provider. TJL Solicitors had previous experience in outsourcing their IT support; however this was limited to trouble-shooting and fixing problems. A key issue with this arrangement was that there was no clear IT roadmap to meet the firm’s business challenges thereby resulting in large amounts of down-time and therefore unnecessary expense with potential affects on service-levels to their client base.
As TJL continued to develop, the pressure for more productive and cost effective case management processes grew. TJL realised their existing IT infrastructure was not robust or flexible enough to cope with their business model. Therefore, TJL sought a professional IT Management company that was more than just a “fix and repair” type of supplier....more